Those of you who may know me will no doubt attest to the sheer amount of Beatledom that I am capable of. Perhaps I’ve impressed/scared you with my useless knowledge of all things Beatles, or you know me long enough to know that my Bar Mitzvah theme was - yes - The Beatles.
So, when it was announced that Apple and EMI would be releasing a special, limited edition set of remasters called “The Beatles in Mono,” I was one of the first people to pre-order. In the word of Wayne Campbell, I thought, “it will be mine. Oh yes, it will be mine.”
Lo and behold, here I am, the day after it was “delivered” by UPS, with no Beatles in Mono. It’s missing. As in, I have no idea where it wound up, and there’s no guarantee that I will be able to secure another copy of the limited edition pressing. And worst of all, it happened on my birthday (happy birthday to me?).
Here’s the letter that I just sent to UPS:
Hi there,
I’ve been in contact with my regional dispatch supervisor in regards to this case, and I’m emailing upon the recommendation of Thomas, the UPS representative on Twitter (ThomasAtUPS). The tracking number for this shipment in question is XXXXXXXXXXXXXXXXX.
I was expecting this shipment yesterday, and left a note for the deliveryperson with details on where to leave the package so that it would be left in a hiding space out of the view for passersby When I returned home, the package was nowhere to be found. It sounds like two possible things have happened: either a) the driver didn’t really care and left it in plain sight (more likely), or b) someone has nothing better to do than to tail UPS trucks and unbury packages (somewhat less likely).
I’ve spoken to several of my neighbors about this issue, and they’ve informed me that this is a common problem with this particular UPS deliveryperson. One told me that the deliveryperson once signed for the package himself in chickenscratch, left the package, and when the neighbor returned home, the package was not to be found.
I’ve been in contact with Amazon.com, but the issue is that my item is a special, limited-edition item that will most likely not be obtainable in the future, and thus this particular shipment is incredibly important. I’m sure everyone says that their lost packages are important, but for this reason, it is particularly disconcerting.
I will not be able to replace this, and made a huge effort to preorder this item on the day it was announced to ensure that I would receive it. Unfortunately, this is not to be. Amazon.com has put me on a waiting list for the item SHOULD it become available, but it seems unlikely. Thankfully, they will refund me the cost of the item even though this is no fault of theirs. Your company is lucky to work with a partner that will bite the bullet in this situation, even though it is of no fault of their own.
It seems unfair to me that this situation happened. When I leave detailed instructions with my signature, I am essentially only authorizing the package’s dropoff if the deliveryperson abides by my wishes. Since this person did not, I consider it an abuse and violation of my authorization. It is extremely disappointing, in my view, and downright shameful.
It’s important to remember that these aren’t just packages - these are important items to your consumers, and have sentimental meaning. People put trust in your company to deliver them safely. I understand that sometimes, things happen. But other times, it’s within the control of your employees to ensure that situations like this do not occur. It doesn’t seem as though this effort was extended to me, and this is what has happened as a result.
Thank you for your time.
Sincerely,
Brad Levinson
Hopefully the situation works out, but I’m not too optimistic right now. A sucky end to the much-hyped “Beatles/Brad Day,” for sure.



