UPS = Terrible, Birthday Ruiners. My Plight.

by Brad Levinson on September 10, 2009

Those of you who may know me will no doubt attest to the sheer amount of Beatledom that I am capable of.  Perhaps I’ve impressed/scared you with my useless knowledge of all things Beatles, or you know me long enough to know that my Bar Mitzvah theme was - yes - The Beatles.

So, when it was announced that Apple and EMI would be releasing a special, limited edition set of remasters called “The Beatles in Mono,” I was one of the first people to pre-order.  In the word of Wayne Campbell, I thought, “it will be mine.  Oh yes, it will be mine.”

Lo and behold, here I am, the day after it was “delivered” by UPS, with no Beatles in Mono.  It’s missing.  As in, I have no idea where it wound up, and there’s no guarantee that I will be able to secure another copy of the limited edition pressing.  And worst of all, it happened on my birthday (happy birthday to me?).

Here’s the letter that I just sent to UPS:

Hi there,

I’ve been in contact with my regional dispatch supervisor in regards to this case, and I’m emailing upon the recommendation of Thomas, the UPS representative on Twitter (ThomasAtUPS).  The tracking number for this shipment in question is XXXXXXXXXXXXXXXXX.

I was expecting this shipment yesterday, and left a note for the deliveryperson with details on where to leave the package so that it would be left in a hiding space out of the view for passersby When I returned home, the package was nowhere to be found.  It sounds like two possible things have happened: either a) the driver didn’t really care and left it in plain sight (more likely), or b) someone has nothing better to do than to tail UPS trucks and unbury packages (somewhat less likely).

I’ve spoken to several of my neighbors about this issue, and they’ve informed me that this is a common problem with this particular UPS deliveryperson.  One told me that the deliveryperson once signed for the package himself in chickenscratch, left the package, and when the neighbor returned home, the package was not to be found.

I’ve been in contact with Amazon.com, but the issue is that my item is a special, limited-edition item that will most likely not be obtainable in the future, and thus this particular shipment is incredibly important.  I’m sure everyone says that their lost packages are important, but for this reason, it is particularly disconcerting.

I will not be able to replace this, and made a huge effort to preorder this item on the day it was announced to ensure that I would receive it. Unfortunately, this is not to be.  Amazon.com has put me on a waiting list for the item SHOULD it become available, but it seems unlikely. Thankfully, they will refund me the cost of the item even though this is no fault of theirs.  Your company is lucky to work with a partner that will bite the bullet in this situation, even though it is of no fault of their own.

It seems unfair to me that this situation happened.  When I leave detailed instructions with my signature, I am essentially only authorizing the package’s dropoff if the deliveryperson abides by my wishes.  Since this person did not, I consider it an abuse and violation of my authorization. It is extremely disappointing, in my view, and downright shameful.

It’s important to remember that these aren’t just packages - these are important items to your consumers, and have sentimental meaning. People put trust in your company to deliver them safely.  I understand that sometimes, things happen.  But other times, it’s within the control of your employees to ensure that situations like this do not occur.  It doesn’t seem as though this effort was extended to me, and this is what has happened as a result.

Thank you for your time.

Sincerely,
Brad Levinson

Hopefully the situation works out, but I’m not too optimistic right now.  A sucky end to the much-hyped “Beatles/Brad Day,” for sure.

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Pics and Video from Inauguration Day

by Brad Levinson on January 22, 2009

What a crazy last few days. Friends and I dubbed it the “Barackalypse,” as tons of roads were closed to cars, including some bridges. Imagine witnessing thousands of people just walking along 395’s bridge into Virginia…it was kind of crazy.

Here’s some pictures from this past weekend, including Bush’s last day, Inauguration Day, and the Western Ball, which Jess and I somehow managed to attend:

I also managed to take some video with my digital camera.  Here’s a few scenes from my day.

The crowd at the Mall:

The Swearing in of Our President:

The Crowd at the Western Ball:

The Bidens at the Western Ball:

The Obamas at the Western Ball:

Enjoy!

- Brad

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Should Troops with PTSD Get The Purple Heart?

by Brad Levinson on January 7, 2009

Here’s an issue that’s been near to my heart for a while.  My bachelor’s degree is in psychology, and I strongly considered becoming a psychologist as late as my senior year of college.  In grad school, I worked on a short-form documentary about milblogging - military blogging - and one of the main goals was to explore why it was a growing phenomenon. One of the reasons we uncovered was that blogging is a catharsis, and due to the high prevalence of post-traumatic syndrome in veterans, journal-writing is a self-therapy employed by many.  

If you’d like, you can watch the documentary here.  

According to multiple sources, the Pentagon has reached a decision not to award the Purple Heart to active-duty members or veterans of our military who suffer with PTSD.

Their rationale?

“The Purple Heart recognizes those individuals wounded to a degree that requires treatment by a medical officer, in action with the enemy or as the result of enemy action where the intended effect of a specific enemy action is to kill or injure the service member.”

“(PTSD) is not a wound intentionally caused by the enemy from an outside force or agent, but is a secondary effect caused by witnessing or experiencing a traumatic event.”

“Based on the definition of a wound, ‘an injury to any part of the body from an outside force or agent,’ other Purple Heart award criteria, and 76 years of precedent, the Purple Heart has been limited to award for physical wounds, not psychological wounds.”

“Current medical knowledge and technologies do not establish PTSD as objectively and routinely as would be required for this award at this time.”

I would, of course, dispute all of these findings.  

In traditional warfare, the goal of the enemy was, indeed, to “kill or injure the service member.”  But tactical warfare has expanded to include psychological warfare.  If our enemies are classified as “terrorists,” what is their goal?  Of course - it’s to increase “terror.”  That’s the primary goal, not a “secondary effect.”  On the complete, polar opposite side of the spectrum, what was the goal of our “Shock and Awe” operation in Iraq?  The name itself is explanatory.  The goal in any modern military offensive is to strike at a psychological level first and foremost.

We also need to expand our definition of what a “wound” is.  There’s not much of a debate in the medical community: the psychological is also physical.  In PTSD, neural pathways are indeed rewired.  Thoughts of those suffering from the disorder are processed in a different manner.  There’s a physical change in levels of neurotransmitters.  Ask anyone with PTSD if they have wounds.  They’ll tell you that their wounds are far, far worse than any physical one.  Physical wounds can ultimately be repaired (for the most part), but many with PTSD live and suffer with their wounds for the rest of their lives.

I’d also dispute the notion that there is no objective way to establish a presence of PTSD in a human being.  The DSM-IV, the “Diagnostic and Statistical Manual,” had extremely objective and rigorous criteria that must be evaluated to diagnose the prevalence of PTSD.  It’s quite systematic.  Take a look at the criteria yourself.

Ultimately, we should look at was the original goal that was intended with the Purple Heart. My belief is that it was designed to honor courage, recognize strength through adversity, and identify those who have overcome unimaginable struggles.  Is that not what military heroes who battle PTSD should be appreciated for?

One thing that I should add: although I’m disappointed by the decision, I do, however, strongly respect Defense Secretary Robert Gates’ exploration of the subject.  It turns out that the notion of awarding Purple Hearts to those who suffer from PTSD was suggested as a question during a briefing back in May.  That suggestion prompted this panel to explore the option.  Ultimately, it was a suggestion that was taken seriously, and I commend Secretary Gates for his sincere effort in evaluating its merit.

What’s your take on this?  In your view, does PTSD constitute a “wound” worthy of the Purple Heart?

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Lessons Learned in 2008

by Brad Levinson on January 5, 2009

Happy 2009!  We’re all back at work after enjoying some (but not enough) time off.  My time helped me to reflect on this last year and draw some conclusions.

Among them, I found five lessons that I learned over the course of 2008.  I thought I’d share them with everyone:

Lesson #1: You don’t have to be the best.  
What a lesson.  No, you don’t have to be “the best.”  Simply put, nobody is “the best.”  Not only is it an impossible thing to attain (it’s 100% subjective, I’d say), but trying to achieve that will just drive you crazy in the end. 

You just have to be yourself and believe in yourself.  Strive to be “better.”  Plus, it’s lonely at the top, and who really wants to be lonely?  Not you.

Lesson #2: You’re not responsible for saving the world.
“Changing the world” and “making a difference” is a nice motive, but you don’t have to put the weight of the world on your shoulders.  It’s a noble idea, but it’s too idealistic and unfair to do that to yourself.  

You’re not responsible for the fate of the universe, nor could you ever control it.  Instead, try to make change in good, small ways, or as best as you can.  Leave the rest to Barack Obama (ha), and don’t let it consume you or worry about it all too much.

Lesson #3: What you need and what you want are very different things.
What you need vs. what you want - it’s a classic battle, and confusing to figure out which is which.  Sometimes, you think you need something, but it turns out that that’s driven by just “want” or “ego” (see lesson #1).  It can deceive and tempt you, especially when it’s in reach, and it can create a big mess.  Recognize which is which, and you won’t make those mistakes.  

Lesson #4: Plans are good, but don’t hold yourself hostage to them.   
A wise man, John Lennon (ever hear of him?) once said, “life is what happens to you while you’re busy making other plans.”  He, unfortunately, didn’t get to see old age, so I hold those words especially valuable.

Don’t let your plan cause you to miss out on life’s plan for you.  Have guidelines, and don’t get dismayed if things don’t happen exactly as you want them to, or as you envisioned them to go. Not everything is in your control. Things happen, they’re part of life, and you learn a lot from them.  Don’t view those situations as “setbacks,” but as “normal course” that everyone experiences. Above all, believe in yourself and know that everything will unfold as is should. 

Lesson #5: Despite the Worst Situations, You’re Hard to Break.
In 2008, I’ve learned that despite the worst (or what I perceive as “the worst”), I can get through anything - any bad news, any situation - and it only makes me stronger and more knowledgeable about myself.  My close friends know that 2008 has brought me more than a few surprises - some good, some bad, and everything in-between - many about myself, some about things family members were going through, and so on.

Over the course of these events, I’ve learned what to fear and what not to fear, and how things should and shouldn’t consume my mind, my soul and my spirit. But most importantly, my experiences in 2008 have taught me about my resilience and my strength through adversity.  If I ever have any doubts, knowing this fact and believing in this fact will help pull me through any situation handed to me by this crazy thing called “life.”

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Oh, It’s Only 138 Pages?

by Brad Levinson on December 15, 2008

I’m in the mood for blogging, but I’m currently going through 138 pages of this with a highlighter and a Sharpie.

What is it?  Why, it’s the third edition of Pew’s “Future of the Internet.”

That’s not too epic sounding, is it?

(If you’re looking for something somewhat less time-consuming, take a look at this just-released report featuring some of the social media industry’s top leaders’ predictions for social media in 2009.  That’s only 23 pages.)

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Could New Media Have Prevented the Holocaust?

by Brad Levinson on December 10, 2008

If new media existed almost 70 years ago, would we have been able to have prevent Hitler’s rise?  At his Nobel lecture last Sunday, Jean-Marie Gustave Le Clezio, this year’s Nobel literature prize winner, posed this thought:

“Who knows, if the Internet had existed at the time, perhaps Hitler’s criminal plot would not have succeeded — ridicule might have prevented it from ever seeing the light of day.”

Due to the lack of a global media presence, the atrocities went largely unnoticed by America and the rest of the world’s citizenry, at large.  It make sense - if there was a way to get messages out the the world’s population about what was going on back in 1939, perhaps it could have been stopped.

I can imagine a Tweet from a friend in Poland that takes the world by storm, perhaps by a mobile phone.  Perhaps it’d be retweeted over and over again, blogged about, and eventually picked up by the mainstream media.  After all, Twitter is quickly becoming the de facto “breaking news” alert system for a large number of Tweeters and news organizations.  A spark is a spark, and a tweet like that would be hard to ignore.

But is awareness of a war - and a genocide - truly enough to shame and ridicule a world leader into submission?  In an ideal world, we’d love to think so.  It’d be great if new media could save the world.  But then I think about what’s going on in Zimbabwe, or what’s going on in Darfur, and I wonder if it’s just pure idealism.

It’s not exactly like the new media world has turned a blind eye to Darfur - in fact, Geoff Livingston is currently working on a project for the Save Darfur Coalition, and all of can attest to joining at least two or three Darfur-themed Facebook groups by now.  My hope is that Geoff’s new push breaks through, but the last 3 or so years of Darfur campaigns haven’t stopped the genocide.

The same goes with Zimbabwe - groups like the Open Society Institute have pushed campaigns like “Eyes on Zimbabwe” (a project that I helped out with just last year) for some time now, but Robert Mugabe is so incredibly insane that it hasn’t changed a thing.  We all know what’s going on in Zimbabwe, and so media has worked in its original intent - to spread information and raise awareness - but we’ve yet to find the “next step,” on an international, online-organized level.

While there are significant digital divide issues in Africa, there are plenty of tweets, blog posts, and successful media portals - including the amazing Afrigator - that cover these issues.  Yet, it’s never added up to what Jean-Marie Gustave Le Clezio idealizes.

It’s amazingly romantic to think that new media could have stopped the Holocaust from happening.  I’m a romantic, myself, but we’ve yet to see the day where this could be possible.  I’ll keep dreaming, though.

I want to know your perspective on this.  Is it feasible to think that new media could prevent a new Holocaust?  Has the medium already failed that test, or has new media just yet to reach a critical point where this is conceivable?

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Friends Select Kids and Obama: Fun Stuff to Watch

by Brad Levinson on December 3, 2008

Back in the days of college, I worked at a Quaker school called Friends Select, mainly as an after-school teacher and sometimes as a substitute.

Yesterday, as Obama was attending his meeting with our nation’s governors, something fun happened.  The kids learned that the president-elect was across the street, and all the kids started chanting “Obama!  Obama!”

To their delight, he came over and started shaking some hands.  As my uncle (a third grade teacher there) said, “the kids were baf*ckingnanas!”

Fun stuff!  Take a look:

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How Should We Treat Communities After We’re “Done” With Them?

by Brad Levinson on December 2, 2008

That makes two.  Pownce, the original competitor to Twitter, has just been obtained by blog platform company SixApart.  This, on top of I Want Sandy and its company Values of n being purchased by Twitter just last week.

On the surface, they have little in common other than the loose micro-blogging components that they share.  One’s a Twitter-like system purchased by a blog company, and the other is a contextual assistant with powerful tagging, obtained by Twitter itself.

There has, however, been somewhat of a backlash on how the closings of these technology communities have both been handled.  Users of I Want Sandy bemoaned the idea of finding a replacement that could come close to what it does (and actually started a chain on their community boards suggesting comparable alternatives).  And while there’s just a small, devoted group of people on Pownce, its members are wondering why the service would be shut down after being obtained - and in need of clarification on why it had been obtained in the first place.

Both were purchased because they have a useful core technology that can be semi-applicable.  Right now, as I Want Sandy and Pownce exist, they serve only a minor usefulness to the companies that purchased them.  But with some re-application, both of these technologies could be game-changing enhancements to both Twitter and SixApart.

Who knows, maybe Sandy’s technology might be a way for Twitter to begin to have a better, more contextual tagging system.  By having a system that can understand context, finding conversations by topic and being able to tweet with people that are talking about what’s on your mind would be extremely useful to the company.  After all, Vaues of n’s mission was “to help people collaborate and get organized.”

Or - another one - Pownce could be implemented as a way to create a more social blog that competes with Twitter - perhaps as a way to make comments more real-time.  I’d argue that the lack of real-time communication and the inability for users to conveniently aggregate and respond to blogs comments is one of the reasons why conversations are now moving to Twitter.  So, by re-purposing Pownce’s core, SixApart might be able to move conversation back to blogs in order to stay relevant as personal online communication evolves.

The point is that there’s an inherent value in purchasing these technologies and folding their developers and information architects into these pre-existing companies to enhance their products.  Right now, all of the old communities see are their technologies - and their communities - being shut down, with nothing to show for it.

It’s these people who should see their beloved ex-platforms turn into something great.  At the very least, explanations - and possibilities - should be shared with them.  But I’d argue that it should be these very people who are included in the process of transition.

If you were the purchasing company, wouldn’t you like to have a loyal base at your disposal - who would become dedicated members of your own service as well?  Wouldn’t you want to keep them as users to help perfect the implementation of their technology in Beta testing?

I suppose it’s something to keep in mind: how we handle online communities after we help grow them is just as important and as valuble as how we handle them as we build and maintain them.

UPDATE (9:11 AM): Some users from the I Want Sandy community have decided to re-create “Sandy” through open-source methods.  Members are lining up to contribute to the project, which indicates just how strongly the community felt about this service (they are, after all, re-building it) - and just how much of a lost opportunity there was in the way the closing of the service was handled.  Take a look here: http://sandysback.blogspot.com/2008/11/progress-being-made.html

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Microsoft Researches “Cyberchondria”

by Brad Levinson on November 26, 2008

Very interesting article from the New York Times today about the subject of “cyberchondria.”  That’s when you research medical symptoms on the Internet, and 20 minutes later you start to think that you’ve got a terminal disease.  It’s one of those “duh” studies, but the intention for the research is to create a better system for searching medical information, and so the basic premise of “cyberchondria” needed to be researched first.

Here’s the money quote:

On Monday, Microsoft researchers published the results of a study of health-related Web searches on popular search engines as well as a survey of the company’s employees.

The study suggests that self-diagnosis by search engine frequently leads Web searchers to conclude the worst about what ails them.

The researchers said they had undertaken the study as part of an effort to add features to Microsoft’s search service that could make it more of an adviser and less of a blind information retrieval tool.

The funny thing is that my own doctor advises her patients to look up additional medical information up online.  I’ll share this story: one time, she wrote down my ailment, passed me the piece of paper, and told me to “Google it.” I looked at her as if to say, “hey, aren’t you the doctor?,” and it really surprised me that medical professionals would be giving that kind of advice.  I assume it’s because of a need to cut down time with patients, but that’s a tad on the negligent side.  By the way, I’m in the process of finding a new doctor.

Here’s to hoping that the study yields some positives for medical “Googling.”  Cyberchondria is real (I’ve had it from time to time, and I’m a pretty logical person), and if more doctors are following my own doctor’s trend of telling patients to “Google it,” then we’ve got real problems.

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Sandy Gave Me Her Notice

by Brad Levinson on November 25, 2008

Today, my personal assistant went and quit on me.

It was a pretty good deal for me.  I’d send her e-mails and tweets with events and to-dos. She’d send daily agendas, would remind me of things via tweets, text messages and e-mail, and I never forgot a thing.  She made me more proactive and task-oriented.  And best of all, she was unpaid.

I knew it was too good to be true.

Today, on a community support board, Rael Dornfest of Values of n announced that his company had been aquired by Twitter.  As a consequence, IWantSandy (my assistant) and another contextual service called Stikkit will cease to exist as of December 8th.  It’s been mentioned that eventually some of the technology might be implemented into Twitter.  I actually don’t see how a task management program might be naturally related to Twitter, with Twitter being one of my biggest (and worthy) timesucks.

So, Sandy’s gone.  There’s nothing quite like her - she understood context, so you’d just type things out, including when and where she should remind you.  I’m trying a few other services, but…nothing similar.  Life’s just not fair…(I kid..I’ll find something…).

She gave her proper 2-weeks notice, but many in the IWantSandy community are outraged.  It seems as though we have a tendency to expect free services to last forever, which is impossible.

At the same time, I see their point.  As we begin to outsource our brains to “bots” that have names (and Evernote could be catching on), we become ever-increasingly dependent.  When someone pulls that plug on something that we believe to be “ours” - and in this case, it’s a “personal assistant” with our data, who “works” for us - it seems natural that we’d be a tad pissy.

For me, it’s a task management system that worked well for me, and I actually enjoyed using it.  Mainly, I’m sad to see Sandy go.

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